Accommodations

What are the check in and check out times?
Regular check in begins at 3:00pm, while check out is until 11:00am.
Can I check in early?
An additional fee of 2,000 yen per hour will be charged per hour for early check in, with check in allowed up to two hours early.
Club Candeo members can check in an hour early from 2:00pm free of charge.
Can I check out later?
If you check out by 2:00pm, you will be charged an additional fee of 2,000 yen per hour late.
Please not that we may not be able to extend your check out time depending on the number of room reservations on the day.
If you check out later than 3:00pm, you will be charged for an additional full night's stay.
* Club Candeo members can check out up to an hour later at 12:00pm free of charge.

Traveling with Children

Can I share a bed with my child?
Up to 1 child under 11 years of age can share beds free of charge for a business double room. Other rooms can share beds up to 2 children under 11 years of age free of charge. (The cost for the breakfast buffet will be charged separately.)
Please note that children 12 years of age an older will be treated the same as an adult.
*For children attending Japanese schools, you can share a bed free of charge with them until they graduate elementary school.
Do you have amenities for children?
We offer children's room wear (one size that fits 90-130cm), face towels, toothbrushes and slippers free of charge.
Does the hotel provide hot water to warm up milk?
Please use the kettle in your room. If you have any other requests, we will do our best to assist you. Please feel free to contact the front desk.

Guest Rooms

Is there internet service available?
Free high-speed wireless LAN (Wi-Fi) is available in all guest rooms.
Do you have non-smoking rooms?
All of the hotel's guest rooms are non-smoking. Please visit the hotel's designated smoking space if you wish to smoke.
Do guest rooms include a refrigerator?
There is an empty refrigerator in every room.
Is there a safe (security box) in the guest rooms?
We do not offer safes in our guest rooms. Our front desk is also unable to hold valuable items so we ask that you manage your own valuables.
Do you have Japanese style rooms?
All of our guest rooms are Western style.

Hotel Facilities

Is there a public bath?
A public bath is located on the top floor of the hotel. Men's baths include an open-air bath, indoor bath, dry sauna and lukewarm bath. Women's baths include an open-air bath, indoor bath and steam room.
These baths are available free of charge to guests of the hotel.
Do you have meeting rooms?
We do not offer any meeting rooms. If you would like to meet someone who is not staying, please use the lobby on the 11th floor.
Please refrain from meeting outside guests in your guest room as they are not allowed entry to these levels.
Do you have a business center?
The hotel does not have a business center.
Is there a restaurant in the hotel?
There are no restaurants within the hotel besides our breakfast space.
Can I send and receive faxes?
The hotel does not send or receive faxes for guests.

SkySpa (Public Bath)

What are the spa hours?
The spa is open from 3:00pm until 11:00am the next day.
Are there any restrictions I should be aware of?
There are no restrictions for the age of customers who can enter the SkySpa. For infants and small children, please be sure to properly watch over your children in this space.
Is there a sauna?
The men's bath features a dry sauna, while the women's bath includes a steam room.
These are available for use from 3:00pm-2:00am on the following day, and from 6:00am-3:00pm.
* The facilities cannot be used between 2:00am-6:00am.

Other Questions

How can I pay for my stay?
We ask for payment at the time of check in.
Is there a cancellation fee?
The following fees are charged depending on the content of the cancellation.
[Reservations for 10 people or less]
Cancellation after 6:00pm on the day of your stay - 50% of the room rate
Cancellation after 10:00pm on the day of your stay - 100% of the room rate
In the event of no-show - 100% of the room rate

[Reservations for more than 11 people]
Cancellation on the day before or day of your stay - 100% of the room rate
Cancellation on the day before or day of your stay - 100% of the room rate
In the event of no-show - 100% of the room rate

* Please note that if you make a reservation with a non-refundable plan, 100% of the room rate will be charged regardless of the cancellation date.
Can I pay via credit card?
We accept major credit cards, including VISA and JCB.
Can the hotel watch my luggage before check in or after check out?
We can store your luggage only on your day of check in and check out. Please note that we cannot store guests' valuables or raw food items.
Can pets stay in guest rooms?
Unfortunately, pets are prohibited in our hotel. Sorry for the inconvenience caused.
If you have a guide dog or service dog, please let us know when placing your reservation so that we can inform you about related procedures.

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