Membership Benefits

Membership benefits are only applicable to members who book and stay as members on this official website and are applicable only to the member who made the reservation and accompanying guests staying in the same room. The benefit is not applicable to a companion staying in a different room.
Even if you are upstaged during your stay, you will not be able to use the benefits of your new stage until your next check-in.

The membership stage will fluctuate according to the actual usage within the calculation period.

• Calculation period
  One year from June 1 to May 31 of each year
  (Cumulative amount will be reset every year.)
• Criteria for eligibility
  Only reservations made as a member on the official website.
  Reservations made prior to membership registration, reservations made without logging in, reservations made by phone or at the front desk, and reservations made on other reservation sites are not eligible.
  The actual amount of your stay will be calculated based on your check-out date, and will be calculated for the next period if you stay for consecutive nights from May to June.
  The amount is based on the actual amount paid + Redeemed Candeo Points. Please note that reimbursements made after check-out are not eligible.
• Stage Up
  After the new stage is determined in June each year based on the total of annual usage results, if the usage results reach the membership stage criteria during the calculation period, the relevant stage will be applied from the day after the achievement (excluding coupon issuance stage bonus benefits).The membership stage will continue until the next period. The upgraded stage's benefits will only be applicable on the next stay, should the stage be upgraded during the stay.
• Stage Down
  If the annual results in June of each year do not meet the criteria for maintaining the membership stage at that time, the membership stage will be stepped down by one stage. Stage down is carried out only once a year.
• Stage Bonus
  The amount of the bonus will be based on the new stage, which will be determined based on the total annual results in June every year. (The bonus is valid for one year from the date of grant.) Only members registered as of May 31 are eligible for this bonus.

• Earning Points
  Points will be awarded at 1% of the room rate (excluding tax).
• Timing of credit
  2 days after check-out / Expiration date: 1 year
• Bonus Points
  Depending on the accommodation plan or promotional campaign, you may receive limited-time bonus points in addition to regular points. You can check the available points and the expiration dates on the New Reservation/Reservation Modify page (login required) and My Page.
• Using Points
  Points can be used to pay for accommodation charges when making a reservation through the official website (1 point = 1 yen).
  *Please note that some plans may not be eligible for point redemption.
• Terms and Conditions
  If you cancel a reservation using points, the points will be refunded. However, if the cancellation fee applies, the used points will be applied to the fee first. It is not possible to apply additional unused points to the cancellation fee. Expired points at the time of cancellation will not be refunded.
  
  Points cannot be transferred, inherited, or resold to a third party. Points cannot be exchanged for cash.
  Points cannot be transferred to other services or systems.
  If our Company deems the use or acquisition of points to be fraudulent, the points will be invalidated and the CLUB CANDEO membership may be revoked.

• Priority early check-in
  Members may receive priority early check-in if the room is ready upon arrival. If you would like to make an early check-in reservation in advance, please contact the hotel for an additional fee.
• Late check-out
  Members are eligible for a complimentary 1-hour late check-out and may stay until 12:00 noon.
  Please note that this benefit is subject to availability on the day of departure and shall not be guaranteed in advance.
• Room Upgrade
  Silver members and above are eligible for a complimentary room upgrade.
  Please note that this benefit is subject to availability on the day of check-in and shall not be guaranteed in advance.
• Complimentary breakfast
  Platinum members enjoy complimentary breakfast as part of their membership benefits.
  Regarding Kyoto Karasuma Rokkaku, complimentary breakfast for PLATINUM members is only applicable for reservations made by 22:00 two days prior to check-in. Reservations made on the day before or the day of check-in will not be accepted. If you do not intend to utilize this benefit, please let us know in advance.