Everything you need with CLUB CANDEO

Introducing CLUB CANDEO membership system, used throughout all Candeo Hotels

Club Candeo is a membership privilege system valid for direct reservation only.
Even if you are a member, please be aware that privileges will not be applied / granted unless reservation is booked from the official website, telephone or at the front desk (walk-in). If you do not login before making a web reservation, it will be treated as a non-member reservation and no membership priviledges will be applied. Therefore, please remember to login before booking.

  • 1. Earn up to 20% Points

    1. Earn up to 10% Points

    Longer you stay, the more points you earn.

  • 5. Free to sign up, zero fees

    5. Free to sign up, zero fees required

    Membership to CLUB CANDEO is free for all. No fees required for renewal.

  • 6. Membership stages

    6. Membership stages

    Benefits differ depending on membership stage which is dependent on number of nights stayed.

1. Point system mechanics

Membership stage promotion

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Stage promotion is determined by number of applicable nights stayed with us.

Membership stagesRequirementPoints accumulation rateBenefits
BronzeBronzeBasic Membership upon sign up5%・CANDEO WATER bottled water
・Application of member discount
・Use points to offset reservation rate
・1 hour earlier check in
・1 hour later check out
SilverSilverFrom the 10th night7%・Welcome drink
・Application of member discount
・Use points to offset reservation rate
・1 hour earlier check in
・1 hour later check out
GoldGoldFrom the 25th night8%・Premium welcome drink
・Application of member discount
・Use points to offset reservation rate
・1 hour earlier check in
・1 hour later check out
PlatinumPlatinumFrom the 25th night10%・Free buffet breakfast or premium welcome drink
・Application of member discount
・Use points to offset reservation rate
・1 hour earlier check in
・1 hour later check out

※ For consecutive nights where a stage promotion occurs, benefits will be based on membership status at the time of reservation.

2. Earn points through phone or walk in reservation as well

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For guests who are existing members can earn points from telephone reservation or over
the counter (walk in)reservation.

※ Please note that points will be awarded at 3% rate for phone or walk in reservation,
regardless of existing membership stage.

※ Please note although points is awarded for phone/walk-in reservations, the reservation
will not be counted towards membership stage promotion.

3. Points Calculation

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Points will be calculated based on final reservation rate before tax.

※ Reservation rate is calculated at the time reservation is made.

4. Points may be utilized to offset Web reservation rates

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※ You may redeem 1 point = 1 yen on applicable accommodation package.

2. Points expiration

Points will be valid for 2 years from date of acquisition

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For example: Points acquired on 1 November 2016 will be valid till 1 November 2018.

※ Points acquired before 1 November 2016 will be valid till 1 November 2018.

Register as new member

If you do not have login ID or password, please register here. Get membership through a quick and simple registration. Register for CLUB CANDEO now.