Book at the lowest price you can find online

Best Rate Guarantee

We guarantee the lowest prices when you book through the official website.

  • Guests
    Individual Customers

    Best Rate Guarantee.
    We always welcome new members. No payments required.

  • Corporate
    Customers
    CORPORATE
    CONTRACT
    Corporate Customers

    This is the dedicated page for our corporate customers, as well as the page to login regarding special packages found on external sites.

CLOSE

CANDEO HOTELS nationwide

Please choose a hotel branch.

  • Sano

    Tochigi Sano

    Tochigi Sano

  • Opened on October 1, 2019 Omiya

    Saitama Prefecture Omiya

    Saitama Prefecture Omiya

  • Ueno Koen

    Ueno Koen Tokyo

    Ueno Koen Tokyo

  • Tokyo Roppongi

    Tokyo Tokyo Roppongi

    Tokyo Tokyo Roppongi

  • Tokyo Shimbashi

    Tokyo Shinbashi

    Tokyo Shinbashi

  • Chiba

    Chiba Prefecture Chiba

    Chiba Prefecture Chiba

  • Shizuoka Shimada

    Shizuoka Prefecture Shizuoka Shimada

    Shizuoka Prefecture Shizuoka Shimada

  • Chino

    Nagano Prefecture Chino

    Nagano Prefecture Chino

  • Handa

    Aichi Prefecture Handa

    Aichi Prefecture Handa

  • Kameyama

    Mie Prefecture Kameyama

    Mie Prefecture Kameyama

  • Osaka Namba

    Osaka Prefecture Osaka Namba

    Osaka Prefecture Osaka Namba

  • NEW Osaka Kishibe

    Osaka Kishibe

    Osaka Kishibe

  • The Singulari Hotel & SkySpa
    At Universal Studios Japan

    Osaka The Singulari Hotel & SkySpa at Universal Studios Japan

    Osaka The Singulari Hotel & SkySpa at Universal Studios Japan

  • Nara Kashihara

    Nara Kashihara

    Nara Kashihara

  • Kobe Torroad

    Kobe Torroad

    Kobe Torroad

  • Opening April 30, 2020 Nankai Wakayama

    Nankai Wakayama Wakayama Prefecture

    Nankai Wakayama Wakayama Prefecture

  • Fukuyama

    Hiroshima Prefecture Fukuyama

    Hiroshima Prefecture Fukuyama

  • Hiroshima Hatchobori

    Hiroshima Hatchobori

    Hiroshima Hatchobori

  • Matsuyama Okaido

    Matsuyama Okaido Ehime Prefecture

    Matsuyama Okaido Ehime Prefecture

  • Fukuoka Tenjin

    Fukuoka Fukuoka Tenjin Fukuoka Prefecture

    Fukuoka Fukuoka Tenjin Fukuoka Prefecture

  • The Hakata Terrace

    Fukuoka Prefecture The Hakata Terrace

    Fukuoka Prefecture The Hakata Terrace

  • Kikuyou Kumamoto Airport

    Kumamoto Kikuyou Kumamoto Airport

    Kumamoto Kikuyou Kumamoto Airport

  • Ozu Kumamoto Airport

    Ozu Kumamoto Airport Kumamoto Prefecture

    Ozu Kumamoto Airport Kumamoto Prefecture

  • Opening March 16, 2020 Nagasaki Shinchi Chinatown

    Nagasaki Shinchi Chinatown Nagasaki Prefecture

    Nagasaki Shinchi Chinatown Nagasaki Prefecture

Become a Member

CLOSE

We guarantee the lowest prices when you
book from the Candeo Hotels website

Whenever you make a booking at Kandeo Hotels, we ensure that the prices shown on our website are the best value compared to other booking websites. This comes from our dedication to ensure our online bookings can be as affordable as possible for you. Please note some exceptions apply to this guarantee.

BEST RATE Best Rate Guaranteed

BEST RATE Best Rate Guaranteed

Book Now

Conditions for the Best Rate Guarantee

When guaranteeing that Candeo Hotels' website offers the best rate for accommodation at our hotels, the following conditions must be met:

  • ● Same hotel
  • ● Same dates (arrival & departure date)
  • ● Same number of people
  • ● Equivalent room type
  • ● Same time stayed (check in/check out times)
  • ● Same payment method
  • ● Same cancellation conditions
  • ● Same services and benefits (including amenities)
  • ● Same content for packages, and content for services and benefits (including contents of amenities)

Exclusions to the Best Rate Guarantee

In order to guarantee the best rates for accommodation, the following situations will be excluded from this offer.

  • ・ Prices that are not offered to the general public such as those offered for corporations and organizations, or those offered in cooperation with certain facilities.
  • ・ Prices for plans that are not usually offered and that are not on offer from our hotel at a particular price or time period. This includes sudden limited time sales and promotions available on other websites.
  • ・ Prices for packages that include use of other facilities not offered by our hotels including transportation and restaurants.
  • ・ Prices that are not offered online and can only be booked via a phone call.
  • ・ Prices that are available only through products that can be purchased in advance. This includes purchases made from websites that have special adjustable prices (such as online auctions and joint purchasing sites), as well as purchases made through prepayment methods offered by credit cards, debit cards, coupons, vouchers and more.
  • ・ Prices not on offer from our hotel that can be on sale from travel agents (such as arranged holidays)
  • ・ Prices that can be affected by exchange rates

Frequently Asked Questions

Can I get a cheaper price if I contact the hotel on the phone instead of online?
This offer only extends to bookings made through our website. We cannot assure the lowest price when booking via phone.
Why are the prices listed in pamphlets offered by airline companies and travel agencies cheaper than your online price?
These prices are not includes in our guarantee. This is because these airline companies and travel agencies may have sales that we do not participate in.
When I made my booking a week ago, I got it for the best price but today, I found a cheaper price on a different website. Why is that?
Please note that we can only guarantee the best price for the current time period when a booking is made.​ ​
I'm making a booking for a one nights stay but I found a deal on another website where the daily price is cheaper when you stay for multiple days. Can I price match this?
The pricing for staying one night versus multiple nights is different so these prices cannot be compared. To use the best rate guarantee, the other website must be showing you the same exact dates you plan to stay (meaning the same arrival and departure date).

Book Now