BEST RATE GUARANTEE

The following conditions must be met in order to qualify for CANDEO's best rate guarantee.

1. Same hotel
2. Same dates (arrival/departure)
3. Same number of guests
4. Same room type
5. Same times (check-in/check-out)
6. Same payment method
7. Same cancellation conditions
8. Same services and benefits (including amenities)
9. Same plan details, services, and benefits (amenities included)

Please be aware that the following conditions will be excluded from comparison for CANDEO's best rate guarantee.

1. Rooms rates that do not apply to general customers, such as corporate contract rates, group rates, and rates in partnership with specific facilities.
2. Room rates for which the hotel is not involved in determining the price, such as sales by travel agents (arranged trips, etc.)
3. Irregular plan rates, such as those from one-time only sales or limited time campaigns offered on other websites, for which our hotel is not involved in determining the sale period and/or room rates.
4. Package deals that include fees other than for accommodation, such as facility use, transportation, meals, etc.
5. Room rates for bookings that cannot be made online, such as for those by phone reservations only.
6. Room rates that have been prepaid using special payment methods (including online auctions and collaborative puchase sites), credit cards, debit cards, coupons, vouchers, etc.
7. Room rates that fluctuate depending on the exchange rate.