CANDEO HOTELS | Privacy Policy

Privacy Policy

1.Basic Policy
We will respect and comply with the laws and regulations and accepted social morals for the protection of personal information, and shall strive to appropriately protect and handle personal information .
2.Collection, Use, and Distribution of personal information
The collection of personal information shall be carried out by appropriate means, and shall expressly state, inform and disclose the purposes of utilization, and shall not use the information for any other purpose other than the scope of such purposes without the consent of the guest. In addition, in the case that such personal information is provided or disclosed to any third party, it shall be done in accordance with the procedures prescribed by law.
3.Use of personal information
The personal information (name, address, date of birth, school name, company name, telephone number, email address, etc.) that we collect will be used for the following purposes:
ⅰ Provision of various services related to accommodation (contact, material sending, arrangements, billing, etc.) .
ⅱ Provision of information regarding various goods, services, complimentary invitations, and events.
ⅲ Customer trend analysis, research and analysis for product and business development for the provision of information and services in above (ⅰ) and (ⅱ).
ⅳ For the selection and recruitment of employees to be hired by our company.
Provision of information to third parties to achieve the purposes of (ⅰ) (ⅱ)(ⅲ)(ⅳ) above.
4.The provision of personal information to third parties
Apart from the case of providing personal information pursuant to the statutory provisions, necessary items such as name and address of an information owner or his or her family from among the personal information collected may be provided to third parties to the extent necessary to attain the purpose of use, as well as by means of written documents, postal matter, telephone, facsimile, electronic mail, advertising media, etc. This provision of information will be discontinued at the request of the information owner. However, this shall not apply to any personal information that has been collected with the individual consent of the information owner to the provision of that personal information to third parties.
5.Safety control measures of personal information
We will take the necessary and appropriate actions to ensure the proper and careful control of personal information owned by us, and to protect personal information from unauthorized access, loss, falsification, leakage, and the like.
ⅰ when the application for accommodation does not conform with the provisions of the terms of the accommodation contract.
ⅱ when the hotel is fully booked and there is no vacancy.
ⅲ when the guest seeking accommodation is deemed liable to conduct in a manner that will contravene the laws or act against public order or good morals with regard to their accommodation.
ⅳ when the person seeking accommodation can be clearly detected as carrying an infectious disease.
ⅴ when the guest seeking accommodation is severely intoxicated or in other cases where the guest is thought likely to inconvenience other guests. When the behavior of the guest is expected to cause significant inconvenience for other guests.
ⅵ when the guest is a member or affiliated with an organized crime group, gangster, gang affiliates or related persons, or when the guest is recognized as belonging to the other anti-social forces.
ⅶ when the guest seeking accommodation engages in violence or coercive demands on the hotel or its employees.
ⅷ when the hotel is requested to assume an unreasonable burden with regard to his/her accommodation.
ⅸ when the hotel is unable to provide accommodation due to natural disasters, dysfunction of the facility, or other unavoidable causes.
6.Entrusting the handling of personal information
With regard to personal information held by the company, there may be situations in which the information is outsourced. In such cases, we shall select only those outsourced companies who take the necessary and appropriate procedures for personal information protection and shall supervise them accordingly for appropriate handling of personal information.
7.Procedures for disclosure and correction of personal information
Should we receive a request for the disclosure, correction, and/or suspension of use of personal information, we shall correspond without delay according to separately specified procedures.
8.Inquiries about personal information
Regarding inquiries, opinions and requests concerning the company's handling of personal information, we ask that you please let us know at the following:
〔Contact Us〕
Urban Shimbashi Building 8th floor, 4-chome 5-1, Shimbashi, Minato-ku, Tokyo, 105-0004
Ltd. Candeo Hospitality Management
MAIL privacy@candeo-hotels.com