FAQ Frequently Asked Questions


What are the check-in and check-out times?
Normally, check-in is from 3:00pm, while check-out is until 11:00am.
Can I check in early?
Early check-in is only available for those who have booked in advance.
Please be noted that an additional fee of 1,000 yen for 1 hour, 2,000 yen for 2 hours, 3,000 yen for 3 hours, and 4,000 yen for 4 hours is required.
CLUB CANDEO members will be able to check one hour in advance from 14:00pm for free of charge.
Can I check out later?
Late check outs are available with an additional 1,000 yen per hour from 11:00 to 14:00.
An additional charge for one night stay is required to push back your check-out time later than 15:00. 
Depending on how occupied the rooms are, we may not allow later check-outs. Please contact the front desk in advance.
Club Candeo members can check out up to an hour later at 12:00pm free of charge.

Guest Rooms

What's the view from my room like?
Both city and harbor views are available.
Don't miss the night views of the factories along the Keiyo industrial zone from our Super Bay View Deluxe Twin rooms.
Do you provide internet?
Free high-speed wired LAN internet service is available in all guest rooms. 
Wireless LAN service is also available in all guest rooms.
To set up, please ask the hotel front desk.
* Please bring your own PC.
If you do not have a PC, please use the Candeo Plaza PC Corner on the 1st floor.
Printers are also available.
Are there any computers that are available to borrow?
We do not offer any PC to use and take inside guest rooms.
There is one at the lobby lounge that is connected to the internet,
feel free to use it.
What amenities are available at the hotel?​ ​
[Room Facility]
Room wear (jersey style, free size), bath towel, face towel, hand towel, shampoo, conditioner, body soap, hand soap, toothbrush

[Front Desk]
Nylon material body towel, hair brush, razor, cotton pads, headbands, cotton swabs
What room amenities are there (such as a refrigerator, etc.)?
● Air conditioning (temperature can be adjusted in each rooms)
● Electric kettle
● Mugs
(Powdered tea and miso soup are available at the front desk. Choose your favorite one)
● Glass cups
● Refrigerator (no drinks inside)
● Slippers
● Hangers
● Shoehorn
● 32-inch to 50-inch LCD flat-screen TV (free)
● Bathroom (body soap, shampoo, conditioner)
● Bidet toilet with heater
● Dryer with negative ion
● Phone (extension only)
● Digital clock with alarm
Do guest rooms include a refrigerator?
All rooms have empty refrigerators, so you can use them to store alcohol, juice, etc.
How can I store my valuables safely?
We do not offer safes in our guest rooms,
so we ask our guests to either refrain from bringing valuables or manage such items themselves.
Do you have Japanese style rooms?
We have a total of 5 rooms.
Do you have non-smoking rooms?
All guest rooms are non-smoking.
How big are the rooms?
We offer 14 types of guest rooms such as the Super Bay View, Suite Room, Japanese Style Room. There are different room sizes from
22m 2 to 124m 2 available.
Please select a room that meets your needs.
Are your facilities barrier free (handicap accessible)?
Our hotel is accessible via wheelchairs, but we do not offer guest rooms that are completely barrier free and assistance will be required.
There is a powder room accessible via wheelchairs in the public space.
If you require any assistance, please do not hesitate to let our staff know.
Can you tell me more about the beds and bedding options in each room?
Our hotel uses pocket coil mattresses made by Simmons which has a solid support your back or mattresses by France Bed.
We use duvet style futons and feather pillows.
Please feel free to ask for blankets, memory foam pillows and pipe pillows, all items are available for rent.

Hotel Facilities

Do you have a smoking area?
In general, the public spaces inside the hotel, including the plaza, are non-smoking.
Please use the smoking area near the entrance.
Can I use the hotel to meet up with people not staying at the hotel?
Please feel free to use the plaza on the 1st floor to meet with people who are note guests of the hotel.
We only allow guests who are staying at Candeo Hotels inside guest rooms.
Feel free to bring your drinks into the plaza areas.
Do you have a meeting space?
The plaza on the first floor can be used to meet people. If you are a small group, feel free to use it anytime.
We would appreciate if you provide us with some sort of warning if you plan to do this.
If there are many people you are meeting with, please ensure you provide us with warning beforehand.
This will help us prepare the space better to accommodate your needs.
Where are good places to eat?
Located on the second floor at our hotel, we have "Equatour" the restaurant .
For more details about their services please check their operating agency, Garden City Chiba.
Restaurant "Equatour"
Phone number: 043-245-2181

Feel free to ask for more information about nearby restaurants at our front desk.
Do you have meeting rooms?
Yes, we do.
For more information about services, please check with the managing company by TKP Garden City Chiba.
TKP Garden City Chiba
Phone number: 043-302-1721
Do you have a business center?
Feel free to use the internet at our PC corner.
・ PC: Free of charge
・ Printer: Free of charge up to 4 sheets, for 5 sheets or more it will cost 5 yen per sheet
Can I send or receive faxes?
Receive faxes for free. To send, it will cost 30 yen per sheet.
Your name and room number will be required to receive a fax at our hotel.
Do you have an ice machine?
Yes, the ice machine is located on the 6th floor. Please feel free to use.
Do you have laundry services?
If you hand your laundry to the front desk by 8:00am, it will usually be ready by evening.
Note that your laundry may only be ready on a later day depending on laundry items.
Do you have vending machines for drinks?
There is a vending machine each on the 6th and 8th floor.
We do not sell cigarettes.
Is there a cafe or lounge?
There is THE NEWYORK BAYSIDE KITCHEN on the 5th floor of Port Town next to our building.
The lounge is open from 5:00pm-11:00pm (last order 22:30)
Closed days: Every Tuesday

There is the MINATO CAFE in ANNEX next to our hotel.
From 8:00 to 20:00
Closed days: irregular holidays
Are your toilets Western style or traditional Japanese style?
All toilets are Western style and include bidets.


Is there a public bath?
A public bath is available on the 6th floor for both men and women.
What are the spa hours?
The psaIt is from 15:00 to 11:00 the next morning by gender. The sauna is open from 15:00 to midnight.
Are there amenities at the public bath?
[Men's Spa]
Shampoo, conditioner, body soap, shaving lotion, after-shave lotion, hair liquid, cotton swab

[Women's Spa]
Shampoo, conditioner, body soap, lotion, milky lotion, makeup cleansing, facial cleanser, cotton swab
Are there hair dryers or any other items provided at the public bath?
Ionic hair dryers are available in the dressing room.
 Please bring towels from your room.
Can I use the spa before checking in or after checking out?
Using SkySpa before checking in and after checking out are prohibited.

Access / Parking Lot

Does the hotel have a parking lot?
Paid parking lot: 1100 spots
Does the hotel have handicapped parking spaces?
Yes, we do.
How long does it take (with my own car) to the hotel?
20 minutes from the Higashi Kanto Expressway / Wangan Narashino Interchange (via Route 357)
20 minutes from Keiyo Road / Makuhari Interchange (via Route 14)
How do I get to the hotel using public transportation?
A 15 minute walk from the Chiba Minato Station (JR Keiyo Line )
A 10 minute walk from the Chiba Chuo Station (JR Keisei Line)
An 8 minute walk from the City Hall Station (Chiba Urban Monorail)
A 10 minute drive from the Chiba Station (JR Yokosuka Line / Sobu Line)
Using a bus from the station
[From Chiba Station]
Chiba Kaihin Kotsu (East Exit Bus Stop 11: 10 minute ride on the buses that go to Yukimachi Danchi / to Inage Kaigan Station / to Kaihin Hospital) ⇒ Get off at Port Arena
Kominato Bus (East Exit Bus Stop 5: 10 minute ride on the Chiba Minato Loop Bus (clockwise)) ⇒ Get off at Port Arena
[From Chiba Minato Station]
Kominato Bus (5 minute ride on the Chiba Minato Loop Bus (counterclockwise)) ⇒ Get off at Port Arena

Traveling with Children

Can I stay at the hotel with my children?
Of course. 
We hope your entire family has an enjoyable stay at our hotel.
Can I share a bed with my child?
If your child is under the age of an elementary school student, you can have one child share a bed with you. If you have a king size bed, you are allowed up to two children to share a bed with you. (Please note that the cost of breakfast still applies)
*When making a booking, please take into consideration the size of your child and the size of the bed you will be sharing.
Can you tell me more about the rates for children?
Children up to elementary school age are free if they do not require their own beds.
If breakfast is served, a separate breakfast fee will be charged.
Elementary school student 1,300 yen (excluding tax)
1,000 yen (excluding tax) from 3 years old to elementary school children
Under 3 years free
Children over junior high school students are charged the same as one adult.
Do you provide pajamas for children?
We don't offer pajamas or amenities for children. 
Please bring any necessary items.
Does the hotel provide hot water to warm up milk?
Please use the kettle in your room.
A microwave oven is also available on site.
If you have any other requests, we will help you as much as possible.
Please feel free to contact the front desk.

Nearby Facilities

When is the best time to see the autumn leaves?
The best time is usually around late November.
When is the best time to see cherry blossoms?
The best time is usually from late March to early April.
Are there any convenience stores nearby?
There is a 7-Eleven in front of our hotel.
Are there any places to eat nearby?
We offer a free map. Please feel free to use.
For more details, please ask our staff at the front desk.
There is also a restaurant located on the 2nd floor.


How can I pay for my stay when I need to depart early in the morning?
The front desk is open 24 hours a day, so there is always staff available.
How can I pay for my stay?
You will be required to pay for your stay when checking in.
Is there a cancellation fee?
[ For Bookings of up to 10 People ]
Cancellation after 6:00pm on the day of accommodation is 50% of the booking cost
Cancellation after 10:00pm on the day of accommodation is 100% of the booking cost
Not providing warning about your cancellation (not contacting us) is 100% of the booking cost

[ For Booking of 11 People or More ]
Cancellations made 2 days before your stay will have a fee of 20% of the booking cost
Cancellation on the day before your stay will cost a fee of 100% of the booking cost
Not providing warning about your cancellation (not contacting us) will also entail a fee of 100% of the booking cost
Can I pay via credit card?
We accept major credit cards, including VISA and JCB.
Can the front desk watch my luggage before I check in or after I check out?
In general, we can watch your luggages, but some luggage sizes may not be available.
Be aware we do not watch after any valuables or raw items.
Can I send my luggage to the hotel in advance?
If you contact us in advance, we will be able to watch your luggage (excluding valuables, food items, and dangerous objects) before you check in.
 Please make sure your dates of stay and the name your room is reserved under are written on your luggage and send them to the following address.

Chiba Port Square, 1-45 Toiyamachi, Chuo-ku, Chiba-shi, Chiba
XX(Name Reservation Made Under), Staying on MM/DD
Can I send my luggage from the hotel?
Delivery service from Yamato Transport is available.
Please check the service fee at the front desk.
Does the hotel provide phone charger rentals?
We have chargers are available for rent. This requires a 500 yen deposit for each charger. We will return the 500 yen after the charger has been returned. Be aware that they may not match your phone model.
What items are available for rent?
[Available on Each Floor]
Trouser press, humidifier

[Available from the Front Desk]
Yukata (for both men and women), 3 types of pillows (tourmaline / low resilience urethane tip / down), nail clippers, ice pad, thermometer, bottle opener, can opener, wine bottle opener, sewing set, iron set (iron/ironing board), rental umbrella, mobile charger, extension cord, desk lamp (limited), blanket, table mirror, air cleaner
Can I bring food and drinks into my room?
Yes, you can do so freely.
Does the hotel have a newspaper service?
We have several newspapers available at the Plaza (lobby), including Nikkei and other regional newspapers.
Can pets stay in guest rooms?
Unfortunately, we do not allow pets in our hotel.
We do not permit any pets staying at our hotel. 
We are also unable to look after any pets.
If you require an assistance dog such as a seeing-eye dog, please provide this information when making your booking.

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